Shipping policy
At The Designer Outfit (TDO Retails), we are committed to providing fast and reliable shipping worldwide, ensuring your items arrive safely and on time. We partner with leading carriers such as DHL, FedEx, and UPS to deliver your order with the utmost care.
Worldwide Shipping
We ship to a wide range of international destinations, including the USA, UK, Middle East, Europe, and many more. The shipping method will depend on your location, and we use DHL, FedEx, and UPS to ensure the fastest possible delivery.
Please note that P.O. Box addresses are not supported by our courier partners. Kindly provide a complete street address, including zip/postal code and a valid contact number for successful delivery.
Our Delivery Partners:
Shipping Times
- Standard Orders (Ready to Ship): 5-7 business days.
- Custom Orders (Made to Order or Customized): 10–15 business days.
Please note, we do not dispatch on Sundays or public holidays as our logistics partners are not operating on these days.
Shipping Costs
Shipping costs are calculated based on the weight of the items in your order and the destination country. The total shipping cost will be displayed at checkout before you complete your purchase.
Shipment & Tracking Details
Once your order is shipped, you will receive an email with:
- Your tracking number
- A link to track your shipment via the courier’s website (Please allow up to 24 hours for tracking information to become active)
What if there’s a delay?
We make every effort to ensure your order is delivered on time. However, delivery times are estimates and can sometimes be impacted by factors beyond our control, such as customs delays or shipping disruptions.
- Delivery dates are approximate, and we are not responsible for delays caused by external factors.
- In some cases, your order may arrive in multiple shipments.
- If a part of your order is delayed, we may offer a refund for the undelivered items.
Incomplete or Incorrect Addresses
If your package is returned to us due to an incorrect or incomplete address, no refunds will be issued. The customer will be responsible for any additional shipping costs to resend the package.
Duties and Taxes
Customers are responsible for any import duties, custom fees, or local taxes that may apply to their purchase.
International orders may be subject to customs duties, import taxes, or fees depending on your country. These charges are not included in the product or shipping cost and are the responsibility of the recipient. Please check with your local customs office for more information.
Need Help?
If you have any questions or concerns regarding your order, please reach out to us via:
