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Shipping Method

TDO Shipping Policy

  • We offer international shipping to USA, Canada, UK, Australia, New Zealand and UAS. We use DHL/ FedEx for the shipping.
  • Courier companies don’t deliver to P.O. Box address, so we request you to provide full street address with pin code / zip code and telephone / mobile number.
  • Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell.
  • We do not ship/ dispatch the products on Sundays and public holidays as our logistic partner does not pick-ups on those days.
  • Once dispatching the order, if order / product will return to us because of incomplete address / wrong address then we are not responsible in such cases and we will not provide any refunds.
  • Our minimum dispatch time will be 24-48 hours once we receive the full payment. Items which requires customisation will take up to 2 weeks of lead-time. 

Shipping Cost

  • Shipping charge will be additional based on the weight of the selected products and delivery location.
  • We provide FREE shipping in India.

Shipment and Tracking details

  • We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website detail.
  • Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

VAT & Custom Duties

  • VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your local government.
  • International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict whether they will occur, as policies vary greatly from nation to nation.
  • They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

What if any Delays

  • Times to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
  • If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail.
  • However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer refund to you for unfulfilled part of the order.

If you have any questions or queires regarding our shipping, return or privacy policy, please feel free to email us at support@thedesgineroutfit.com